Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "Client," or "User") and CallBolt LLC, a Texas limited liability company ("CallBolt," "we," "us," or "our"), governing your access to and use of the CallBolt platform, website at callbolt.ai, APIs, dashboards, voice agents, telephony integrations, and all related services (collectively, the "Services").

By accessing or using the Services, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

2. Definitions

• "Client" — A business or individual who subscribes to CallBolt's Services to deploy AI voice agents for their own customers.
• "Trial User" — An individual who signs up to try CallBolt's Services, including free demos and trial accounts.
• "End-Customer" — A customer or end-user of the Client who interacts with a CallBolt-powered voice agent deployed by the Client (also referred to as "Vendor Customer").
• "Voice Agent" — An AI-powered conversational agent that communicates via voice (phone or browser) using speech-to-speech or text-to-speech technology.
• "Platform" — The CallBolt SaaS platform including the dashboard, APIs, telephony integrations, voice engines, knowledge base tools, and analytics.
• "Content" — Any data, text, audio, transcripts, configurations, prompts, knowledge base entries, or other material uploaded, submitted, or generated through the Services.
• "PII" (Personally Identifiable Information) — Information that can be used to identify, contact, or locate an individual, including but not limited to name, email, phone number, mailing address, and payment information.

3. Eligibility

The Services are intended for use by individuals who are at least 18 years of age. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. CallBolt does not knowingly collect data from or provide services to individuals under the age of 18. If we learn that a user is under 18, we will promptly terminate their account and delete any associated data.

4. Accounts & Access

4.1 Account Registration

To access certain features of the Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You agree to notify CallBolt immediately of any unauthorized use of your account or any other breach of security. CallBolt will not be liable for any loss or damage arising from your failure to maintain the security of your account.

4.3 Trial Accounts

Trial accounts may be subject to usage limits, feature restrictions, and expiration dates. CallBolt reserves the right to modify or discontinue trial offerings at any time without notice. Data created during a trial period may be deleted upon trial expiration unless the account is converted to a paid subscription.

5. Description of Services

CallBolt provides a Voice AI platform that enables businesses to deploy intelligent, human-like voice agents for customer interactions. The Services include:

• AI voice agent creation, configuration, and deployment
• Real-time and asynchronous voice conversations via browser and telephony
• Voice persona management with customizable personality traits, voices, and accents
• Knowledge base integration for domain-specific responses
• Call analytics, sentiment analysis, transcription, and reporting dashboards
• CRM and tool integrations via APIs and webhooks
• Customer verification and ticket management capabilities

The underlying AI infrastructure may include self-hosted open-source language models on cloud compute instances, managed AI services, and third-party voice processing platforms, selected based on Client requirements for speed, latency, cost, and performance. Specific infrastructure details are available upon request and may be documented in a Data Processing Agreement for enterprise Clients.

6. Client Obligations

6.1 Lawful Use

You agree to use the Services only for lawful purposes and in compliance with all applicable local, state, federal, and international laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the Texas Data Privacy and Security Act (TDPSA), and the Texas Responsible Artificial Intelligence Governance Act (TRAIGA).

6.2 AI Disclosure

Clients deploying CallBolt voice agents for outbound or inbound calls must disclose to their End-Customers that they are interacting with an AI-powered system, as required by applicable law. Failure to provide adequate disclosure may result in regulatory penalties for which the Client is solely responsible.

6.3 Consent for Telephony

Clients are solely responsible for obtaining all necessary consents from End-Customers before initiating voice calls through the Platform, including prior express written consent as required by the TCPA for marketing or non-emergency calls. CallBolt is not responsible for any Client's failure to obtain proper consent.

6.4 Prohibited Uses

You may not use the Services to:

• Engage in unlawful, fraudulent, deceptive, or harmful activities
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Transmit spam, robocalls, or unsolicited communications in violation of applicable law
• Collect or harvest PII without appropriate consent or legal basis
• Reverse-engineer, decompile, or attempt to extract the source code or underlying algorithms of the Platform
• Interfere with, disrupt, or create an undue burden on the Services or connected infrastructure
• Use the Services to develop competing products or for benchmarking purposes without written consent
• Deploy voice agents that target or knowingly interact with minors under 18
• Process or transmit payment card data through AI voice conversations (see Section 9)

7. End-Customer Data

7.1 Data Controller & Processor Roles

When a Client deploys CallBolt to interact with its End-Customers, the Client is the Data Controller and CallBolt acts as a Data Processor with respect to End-Customer data. The Client determines the purposes and means of processing End-Customer data; CallBolt processes such data solely on behalf of and as instructed by the Client.

7.2 Client's Responsibility

The Client is responsible for providing all legally required disclosures and obtaining all necessary consents from End-Customers regarding the collection, use, and processing of their data through CallBolt-powered interactions. This includes disclosures about call recording, transcription, and AI processing.

7.3 Data Processing Agreement

Enterprise Clients may request a separate Data Processing Agreement (DPA) that details data handling obligations, sub-processor lists, data breach notification procedures, and data retention policies. Contact legal@callbolt.ai to request a DPA.

8. AI & Voice Technology Disclosures

8.1 Nature of AI Output

The Services utilize artificial intelligence and machine learning to generate voice responses, transcriptions, sentiment analysis, and recommendations. AI-generated output may not always be accurate, complete, or appropriate. CallBolt does not guarantee the accuracy, reliability, or fitness of AI-generated content for any particular purpose.

8.2 No Payment Data Through AI

CallBolt is designed so that no payment information (credit card numbers, bank account details, billing information) is ever transmitted to, processed by, or accessible to any AI model or language model. When payment processing is offered in the future, it will be handled through secure, isolated channels (e.g., tokenized SMS payment links or secure hosted payment pages) where the user enters payment details directly, and only a success/failure status is communicated back to the AI. At no point will raw payment data flow through any LLM.

8.3 Voice Cloning & Synthetic Speech

The Platform may offer voice cloning capabilities where Clients can create custom synthetic voices. Clients are solely responsible for ensuring they have all necessary rights, consents, and authorizations to clone and use any voice, and for complying with applicable laws regarding synthetic speech, deepfakes, and voice impersonation.

8.4 Call Recording & Transcription

Voice conversations conducted through the Platform may be recorded and transcribed for quality assurance, analytics, and service improvement. Clients are responsible for notifying End-Customers of recording and obtaining consent where required by applicable one-party or two-party consent laws.

9. Payment Terms

9.1 Fees & Billing

Paid features of the Services are billed according to the pricing plan selected by the Client. All fees are quoted in U.S. Dollars unless otherwise stated. Fees are non-refundable except as expressly provided in these Terms or required by applicable law.

9.2 Overdue Payments

Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. CallBolt reserves the right to suspend or terminate access to the Services for accounts with overdue balances.

9.3 Payment Security

All payment transactions are processed through PCI-DSS compliant third-party payment processors. CallBolt does not store, process, or transmit credit card or bank account information on its own servers. See Section 8.2 regarding the strict separation between payment data and AI systems.

10. Intellectual Property

10.1 CallBolt IP

The Platform, including its design, code, algorithms, models, documentation, branding, and all associated intellectual property, is and shall remain the exclusive property of CallBolt LLC. Nothing in these Terms grants you any right, title, or interest in CallBolt's intellectual property except the limited license to use the Services as described herein.

10.2 Client Content

You retain ownership of all Content you upload or provide to the Platform (knowledge base entries, prompts, configurations, branding assets). By uploading Content, you grant CallBolt a limited, non-exclusive license to use such Content solely to provide and improve the Services for your account.

10.3 AI-Generated Output

Output generated by the AI (transcripts, summaries, sentiment scores, recommendations) during your use of the Services is provided to you for your use. CallBolt does not claim ownership of AI-generated output specific to your interactions. However, CallBolt retains the right to use aggregated, anonymized, and de-identified data to improve the Platform (see Section 11).

10.4 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant CallBolt a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without any obligation to you.

11. Data Usage & Model Training

11.1 No Training on End-Customer PII

CallBolt does not use End-Customer personally identifiable information to train, fine-tune, or improve its AI models. End-Customer data is processed solely to deliver the Services to the Client and is handled in accordance with our Privacy Policy.

11.2 Aggregated & Anonymized Data

CallBolt may use aggregated, anonymized, and de-identified data derived from usage of the Services (e.g., call volume trends, average sentiment scores, feature usage patterns) to improve the Platform, develop new features, and produce industry benchmarks. Such data cannot be used to identify any individual or Client.

11.3 No Sale of PII

CallBolt does not sell, rent, or lease any user's or End-Customer's personally identifiable information to third parties. Period.

12. Warranties & Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, CALLBOLT DOES NOT WARRANT THAT:

• The Services will be uninterrupted, error-free, or secure
• AI-generated output will be accurate, complete, or suitable for any particular purpose
• The Services will meet your specific requirements or expectations
• Any defects or errors will be corrected within a specific timeframe

You acknowledge that AI technology is inherently probabilistic and that voice agents may occasionally produce inaccurate, incomplete, or inappropriate responses. You agree not to rely on AI output as the sole basis for decisions with significant legal, financial, medical, or safety implications.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL CALLBOLT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
• CALLBOLT'S TOTAL AGGREGATE LIABILITY for all claims arising out of or related to these Terms or the Services shall not exceed the greater of (a) the total fees paid by you to CallBolt in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

These limitations apply even if CallBolt has been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

14. Indemnification

You agree to indemnify, defend, and hold harmless CallBolt LLC, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation, including TCPA, TDPSA, or TRAIGA
• Your failure to obtain necessary consents from End-Customers
• Content you upload or provide to the Platform
• Any claim by an End-Customer arising from your deployment of CallBolt voice agents
• Your use of voice cloning features without proper authorization

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us at support@callbolt.ai or through the account settings in the dashboard. Termination does not entitle you to a refund of any prepaid fees.

15.2 Termination by CallBolt

CallBolt may suspend or terminate your access to the Services immediately, without prior notice, if you breach these Terms, engage in prohibited activities, fail to pay fees when due, or if continued provision of Services becomes commercially or legally impracticable.

15.3 Effect of Termination

Upon termination, your right to access the Services ceases immediately. CallBolt will delete your account data within 90 days of termination, unless retention is required by law or for legitimate business purposes (e.g., billing records, dispute resolution). You may request an export of your data prior to termination.

16. Regulatory Compliance

16.1 TCPA Compliance

The FCC has confirmed that AI-generated voices constitute "artificial or prerecorded voice" under the Telephone Consumer Protection Act. Clients using CallBolt for outbound calling are responsible for full TCPA compliance, including obtaining prior express written consent where required. Violations may result in penalties of up to $1,500 per call.

16.2 TDPSA Compliance

CallBolt complies with the Texas Data Privacy and Security Act (TDPSA). We honor universal opt-out mechanisms including Global Privacy Control (GPC) signals. We do not sell sensitive personal data. See our Privacy Policy for full details on data rights and opt-out procedures.

16.3 TRAIGA Compliance

Effective January 1, 2026, the Texas Responsible Artificial Intelligence Governance Act (TRAIGA) imposes obligations on entities deploying AI systems. CallBolt maintains transparency about its AI capabilities and limitations and cooperates with Clients to meet their TRAIGA obligations.

16.4 Regulatory Changes

AI and data privacy regulations are evolving rapidly. CallBolt will make commercially reasonable efforts to adapt the Platform to comply with material changes in applicable laws. We will notify Clients of significant changes that may affect their use of the Services.

17. Governing Law & Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

17.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the arbitration held in Dallas, Texas.

17.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction in Dallas County, Texas, to protect its intellectual property rights or confidential information.

18. Modifications to Terms

CallBolt reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page with a revised "Last Updated" date and, for active account holders, by sending an email notification at least 30 days prior to the changes taking effect.

Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Services and terminate your account.

19. Contact Information

If you have any questions about these Terms, please contact us:

CallBolt LLC
Dallas, Texas
Email: legal@callbolt.ai
Website: https://callbolt.ai